Aero, the leading e-airline in West Africa leads the industry with various online products and services to customers in order to save passengers valuable time, as well as makes travelling more convenient and pleasurable.
The airline has also launched a new website, which comes with a fresh new look and increased functionality for the user. On the website the user will find full details of Aero routes and schedules, contact details, products, services and a host of information about the company.
Some of the online products displayed on Aero website include the following, Aero Ticket Vouchers, Excess Baggage Voucher, Online Check-in, Aero online advertising, Book-on-hold payment, Book-on-hold payment on ATM machines, Book-on-hold payment at Bank branches and the recently launched Aero webmobile.
Aero ticket voucher is an innovative product that enables customers to book and pay online for flights. The ticket voucher is a 16 digit code generated together with a 4 digit pin number, with which Aero customers can pay for their bookings online. Customers can buy aero ticket voucher online from Aero’s website paying with any of the existing and currently acceptable electronic payment cards, and it is also available for sale at all Aero’s sales desk on cash payment.
Another amazing online offer is the Excess baggage voucher, this is an electronic voucher generated online via Aero’s website www.flyaero.com which enables passengers to make prepayment for their excess baggage. It is a highly discounted medium to purchase and pay for excess baggage weight (kg),as this medium currently offers 80% discount on our airport excess baggage charges. Excess baggage voucher can only be purchased by passengers with confirmed booking.
Aero’s online check-in makes life easy for the passenger on the day of travel ,as they will no longer have to queue up for boarding passes at the airport. This is an online access given to all aero passengers with confirmed flight booking to be able to select their preference seats, check-in and print their boarding pass by them selves’ days ahead of their scheduled travel date.
The Online Advertising is another product from the leading regional airline where advert spaces have been provided for other business to advertise their product on Aero’s website thereby thriving on Aero’s constantly increasing traffic which currently averages 30,000 visits per day.
Book-on-Hold is a process whereby bookings made are held for a period of 24hours and payments are made at any approved Bank Branches nationwide using Cash and ATM channels of member banks on the Interswitch network.
With Aero’s Book-on-hold on ATM machines, flight bookings are made and put on hold on the web through www.flyaero.com or Aero’s call centre, such booking reference generated usually have six alphabet reference code together with a 12 digits number. The steps to pay for such bookings on ATM machines is so simple Insert your card in the ATM Machine, and then click on Quick Teller options which prompt you to insert the 12digits.The itinerary is displayed and asked to continue. IF yes, Payment is processed and card debited and Confirmation page is displayed.
Book On-Hold and make ticket payment at Bank Branches is done when a booking on hold is done on the web or call centre a reference is generated. The booking reference is taken to any Bank Branch for payment and the bank teller confirms the reference.
With the Aerowebmobile, passengers will be able to book and pay for their flights using their mobile phones. WAP enabled phone users will be able to visit the URL www.m.flyaero.com while the passengers can send 3 SMS messages initiated with the message ‘’Aero Help’’ to 32120 and 1413 for Nigeria and Accra respectively to make their booking. Other countries paying with international cards should send sms to +447624802796 to make their booking.
